CLASS & APPOINTMENT Cancellation Policy

Due to our boutique studio setting we have a strict cancellation policy to ensure fairness for all clients and to respect our instructors’ time.

• AM Sessions: Cancel at least 8 hours before class

• PM Sessions: Cancel at least 4 hours before class

Cancellations made before the cut-off will have the session credit returned to the original pass or subscription.

Late Cancellations & No-Show Fees

Limited Subscriptions & Class Packs

• Late Cancellation: $10 fee, session returned.

• No-Show: $20 fee, session returned upon request.

Unlimited Subscriptions & Welcome Passes

• Late Cancellation: $10 fee.

• No-Show: $20 fee.

Casual Drop-Ins

• Late Cancellation: $10 fee, session returned.

• No-Show: $20 fee, session returned upon request.

Private Pilates Appointments

• Payment method required at time of booking.

• Cancellations must be made 24 hours in advance to be rescheduled.

• Sessions cancelled within 24 hours are charged to the payment method on file.

Important: A valid payment method must be active on your Momence account to comply with our cancellation and no-show policy. If not, you will be invoiced directly should a late-cancellation or no-show apply to any booking.

Studio Policies

• Class sizes: 12 spaces in Mat & Burn, 8 spaces in Arc & Barre and 6 in Reformer.

• Classes run for 50 minutes.

• Mobile phones and smart watches must be set to Do Not Disturb and not used during class.

• If you arrive late, we may not be able to let you in for safety reasons and to not disrupt the class experience.

• Minimum age to attend is 18 years unless accompanied by a parent/guardian.

• All clients must sign our Waiver & T&Cs prior to their first class.

• All clients must complete our New Client Questionnaire before attending any class.

• Always advise your instructor before class of any injuries, conditions or medical history relevant to your participation.

• Grip socks are compulsory for hygiene reasons.

Parking & Studio access

• Access the studio via Iceworks Lane for all class types, unless Crow Books is open during trading hours for Albany Highway entry.

• Rear parking bays are reserved strictly for instructors. Please don't park there or in neighbouring spots. If we spot you, you will be asked to move.

• Parking guides are emailed with every class booking confirmation.

Pregnancy Policy

If are a new, pregnant client of Revere Pilates, the following Pregnancy Policy applies:

• You must speak to us first to discuss our pregnancy policy and complete our New Prenatal Client Form.

• Reformer is unsuitable past the first trimester (13 weeks +).

• Mat, Arc, Burn & Release is suitable to continue throughout your pregnancy as long as you have attended a 1:1 Prenatal Appointment prior to 15 weeks.

• If you join Revere after 15 weeks, you can attend Barre or 1:1 appointments only.

• Exercise clearance from your healthcare provider is required before attending any session.

• Read more about Physical Activity and Exercise During Pregnancy Guidelines.

Bookings

• All bookings must be made through the Momence app or website.

• No walk-ins or social media DMs/emails/calls accepted for booking, cancelling, or rescheduling.

• You can book classes up to 5 weeks in advance.

• Sessions are non-transferable. If someone arrives in place of the person booked, they will be asked to purchase their own session or will be turned away.

• Introductory Offers activate from the first booking and expire 21 days later. If unused after 12 months, they will be forfeited.

• Class Packs & Subscriptions activate from the first booking and expire based on the individual terms shown at the time of purchase.

Waitlists

• If your preferred class is full, join the waitlist. You'll be automatically added and notified if a spot opens up.

• Being on the waitlist means you plan to attend if space becomes available, so please remove yourself if your plans change.

• You can be added up to 60 minutes before class. Within the final 60 minutes, the first to respond gets the spot.

• If you move from waitlist into the late-cancellation window and can't attend, our late cancellation policy applies.

• Avoid back-to-back waitlists/classes unless you're committed to attending or removing yourself as needed.

Schedule

We do our best to deliver a consistent schedule, however:

• Classes may be cancelled due to illness, low numbers, or unexpected circumstances.

• If we cancel a class and you're booked in, your session will be automatically returned to your account, and you will be notified as soon as possible.

• A minimum of 2 clients is required for group classes to run. If this number isn’t reached 2 hours before class, the class will be cancelled and your session refunded.

Purchases

CLASS Packs & Subscriptions

• All pack purchases are non-refundable and non-transferable.

• All subscriptions include a full 7-day cooling-off period, as required by the Western Australia Fitness Code of Conduct. You can cancel for any reason during this time and get a complete refund of fees paid, minus any administration costs or services you've already used.

• No extensions will be given on pack expiry dates.

• One Welcome Pass (intro offer) per client only.

• All subscriptions are deducted as per the auto-payment schedule outlined in your agreement.

• Payment must be made at the time of booking via the Momence platform.

MERCHANDISE

• No refunds for change-of-mind equipment or apparel purchases.

• For hygiene reasons, Signature Grip Socks and Toe Thingies cannot be returned unless deemed faulty under Consumer Protection WA.

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Read full Shipping & Returns Policy here.

Payment Methods & Fees

• From 1 July 2025: Purchases and subscription payments made via Apple or Google Wallet, credit, or debit card processed through Momence will incur a 2.75% + $0.30 transaction fee.

• Payments made via BECS AU Direct Debit will not incur transaction fees.

• You can update your payment method anytime via your client profile on the web dashboard of Momence.

Subscription Freezes

You can freeze your subscription for up to 12 weeks per calendar year at no extra charge. This doesn't impact your minimum commitment term, and we'll adjust your billing schedule to ensure a 14-day total active duration. You won't lose credits or overpay, but please consider this when selecting your dates.

Standard Subscription Pauses

• Minimum 7 days notice from form submission. Requests submitted early will start exactly 7 days later.

• Minimum duration: 1 week (7 days). Shorter requests won't be actioned.

• No backdating, we can't pause retroactively.

• Over 12 weeks/year: $15 per week fee (inc. GST) charged at the start of each 7-day period to retain your subscription rate.

Medical Pauses (Immediate Action Possible)

• Acute injury: Immediate freeze with medical certificate from submission date (upload required).

• Cold/flu/COVID-19: Immediate freeze with medical certificate from submission date (upload required).

• Life-threatening illness: Immediate pause or cancellation as requested with medical certificate.

If medical criteria aren't met, standard 7-day notice policy applies. We'll confirm all requests within 2 business days via email.

Waiver and Release of Liability

You will be asked to agree to this waiver via Momence before your first class:

1. Voluntary Participation
   I voluntarily participate in Pilates classes and activities at Revere Pilates Studio, acknowledging the physical exertion and risk involved.

2. Health and Fitness
   I confirm that I am in suitable health and have consulted a healthcare provider where needed. I will disclose any limitations to my instructor before class so that modifications can be provided.

3. Assumption of Risk
   I accept the risks associated with Pilates participation, including but not limited to strains, sprains, and soreness.

4. Release of Liability
   I release Revere Pilates Studio and its staff from any claims or liabilities related to participation in classes.

5. Use of Facilities
   I agree to follow studio guidelines and understand that non-compliance may result in denied access.

6. Photograph and Video Release
   I consent to photos or videos taken in class for marketing use. Permission will always be sought, and participation is optional.

7. Cancellation Policy
   I understand and agree to all policies outlined regarding cancellations, late fees, and no-shows.

SITE TERMS AND CONDITIONS

(The "Site"), www.reverepilates.com.au.

These Terms and Conditions govern the use of the Site, owned and operated by Revere Pilates Pty Ltd. By using this Site, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

Intellectual Property

All content on our Site, including images, text, logos, documents, downloadable files, and other materials, is the property of Revere Pilates Pty Ltd and its creators.

Acceptable Use

By using our Site, you agree to use it legally and refrain from:

• Harassing or mistreating other users;

• Violating other users' rights;

• Violating intellectual property rights;

• Accessing another user's account;

• Engaging in fraudulent activity; or

• Posting inappropriate or offensive material.

Violation of these terms may result in restricted access or termination of your account.

Sale of Goods and Services

Our Site offers:

• Revere Pilates Studio Apparel & Merchandise

• In-Studio Group Pilates & Fitness Classes

• Private Pilates Appointments

These terms apply to all listed goods and services, including out-of-stock items. Goods and services descriptions are as accurate as possible but are not legally binding. Revere Pilates reserves the right to modify or cancel orders if necessary, with full refunds processed for canceled orders.

Third-Party Goods and Services

We may offer products and services from third parties, but we cannot guarantee their quality or accuracy.

Links to Other Websites

We are not responsible for content, policies, or practices of third-party websites linked to on our Site. Please review their terms and policies before use.

Limitation of Liability

Revere Pilates Pty Ltd and its representatives will not be liable for any losses or damages arising from your use of our Site.

Indemnity

By using our Site, you agree to indemnify Revere Pilates Pty Ltd and its representatives from any claims, losses, damages, liabilities, or expenses resulting from your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Western Australia.

Severability

If any part of these Terms is found to be invalid under applicable law, it will be removed, and the remaining terms will still apply.

Changes

We may update these Terms from time to time. Changes will be notified via email or posted on our Site.

Contact Details

For questions or concerns, please contact us at:
hello@reverepilates.com.au

Unit 1/900 Albany Highway
East Victoria Park, WA, 6101

Effective Date: 18 October 2024
Updated: 23 January 2026